Client Assistance Program (CAP)
If questions or problems arise while you are involved with the Office of Vocational Rehabilitation (OVR), please talk first with your counselor. If you are still unsatisfied, the next step is to contact your counselor's supervisor. You may bring a family member or representative with you at any time to meet with OVR staff.
If you are dissatisfied with any action or decision made by OVR, and have tried to work with your counselor and the counselor's supervisor, you should contact the Client Assistance Program (CAP).
The Client Assistance Program (CAP) is available to assist you in answering questions regarding the Office of Vocational Rehabilitation and other programs available under the Rehabilitation Act. CAP is not a substitute to the appeals process. Rather, it is designed to assist in advising you, the consumer, of all rights and benefits available under the Rehabilitation Act. CAP may help you if you need assistance in your relationship with the various programs available to you. CAP staff may also assist you in requesting for Administrative Review, Mediation, or Impartial (Fair) Hearing.
If you desire assistance from CAP, please telephone: (670) 235-7273; TDD: (670) 235-7278; FAX: (670) 235-7275 or write to:
Client Assistance Program
Northern Marianas Protection and Advocacy Systems, Inc.
PO Box 503529
Saipan, MP 96950